Frequently Asked Questions
1. What makes Milo jewellery different?
Our pieces carry the brilliance and craftsmanship of fine jewellery — but with a more conscious approach. Each design blends modern artistry, responsible sourcing, and accessible luxury to create jewellery that feels as good as it looks.
2. Are your diamonds real?
Yes — every Milo diamond is real. Our diamonds are created with advanced technology that replicates the natural conditions under which diamonds form, ensuring the same sparkle, structure, and lasting beauty as mined ones.
3. Are your diamonds certified?
Yes. Every Milo diamond is IGI-certified and passes a rigorous in-house quality control process to ensure exceptional cut, clarity, and brilliance.
4. Can I personalize my jewellery?
Absolutely. We offer engraving, bespoke designs, and permanent jewellery with customizable charms — helping you create pieces that are uniquely yours.
5. Do you offer resizing?
Yes, we do. Resizing services are available within 30 days of delivery, depending on the design. Just reach out with your order details, and our team will guide you through the process.
6. Where is Milo jewellery made?
Every piece is crafted in India, blending precision technology with traditional artistry to achieve timeless design and lasting quality.
7. What is your refund and exchange policy?
You can view our full Refund Policy here and Exchange/Cancellation Policy here.
8. How should I care for my jewellery?
To keep your pieces looking their best, visit our Jewellery Care Guide.
9. Is Milo packaging gift-ready?
Yes — every order arrives in signature Milo gift packaging, beautifully designed and ready to be gifted straight out of the box.
10. How can I contact the Milo team?
You can reach us anytime via office@Milojewels.com, +91-9820133388, or the WhatsApp chat option on our website.