Shipping & Delivery Policy
Effective Date: 21 October 2026
Thank you for shopping with Milo Jewels.
At Milo Jewels, we are committed to ensuring that every jewellery purchase is handled with care and delivered securely. Our Shipping & Delivery Policy explains order processing, domestic and international shipping, delivery timelines, tracking, shipping charges and delivery-related responsibilities.
This policy applies to orders placed through www.milojewels.com and, where applicable, international orders arranged directly with our team.
Once an order is successfully placed on our Website, an order confirmation will be sent to the customer's registered email address.
Customers are requested to review the product details, contact information and shipping address carefully.
Any discrepancies should be reported promptly to office@milojewels.com or +91 98201 33388.
Orders are generally processed within 1–3 business days of order confirmation, subject to product availability, payment verification and any applicable order checks.
Processing includes order verification, preparation and arrangements for dispatch.
Business days exclude Sundays and applicable public holidays.
Certain jewellery pieces may require additional time for manufacturing, personalisation, resizing or customisation.
Processing and delivery timelines for such products may differ from those for in-stock jewellery.
The relevant estimated timeline will be communicated to the customer before or at order confirmation.
Milo Jewels offers free standard shipping within India to serviceable destinations.
Express shipping may be available for selected products and locations, depending on product readiness and logistics availability.
Additional charges may apply. The applicable fees and estimated timelines will be communicated before express shipping is confirmed.
We aim to serve delivery locations across India, subject to courier availability and applicable restrictions.
Where a delivery location is not serviceable, Milo Jewels will contact the customer to discuss available alternatives or an appropriate refund where the order cannot be fulfilled.
In-stock products are typically delivered within 7 business days within India.
This is an estimated delivery timeframe, subject to the customer's location, order processing, courier operations and any exceptional circumstances.
The separate order-processing period of 1–3 business days should also be considered unless a specific combined delivery estimate is communicated for the order.
Customised, personalised and made-to-order jewellery may take longer to prepare and deliver.
The estimated timeline will depend on the product specifications and manufacturing requirements and will be communicated individually.
Delivery may be affected by courier disruptions, severe weather, public holidays, government restrictions, transportation interruptions or other circumstances beyond reasonable control.
Milo Jewels will make reasonable efforts to inform affected customers of material delays and provide updated delivery information.
Any applicable rights to cancellation, refund or other remedies remain subject to Indian consumer protection laws and the agreed order terms.
Standard shipping for eligible orders within India is free.
Express delivery may incur additional charges, depending on the destination, order and service availability.
International shipping charges vary according to the destination, order value, shipment requirements and logistics arrangements.
Charges are typically estimated at approximately 5% of the order value, although actual charges may be higher or lower.
This percentage is indicative only and is not a fixed shipping rate.
The final shipping charge will be communicated before the customer confirms an international order.
Once an order is dispatched, Milo Jewels will send a shipping confirmation email containing the tracking number and relevant tracking details, where available.
Customers may use this information to monitor shipment progress.
Tracking updates are provided through the relevant logistics partner and may take some time to appear after dispatch.
For tracking assistance, contact office@milojewels.com.
Due to the nature and value of jewellery products, shipping partners may follow additional delivery verification procedures.
Depending on the courier and shipment requirements, these may include:
Customers should cooperate with reasonable and lawful delivery verification requirements.
Recipients should inspect the outer packaging for visible damage or signs of tampering before accepting delivery.
If packaging appears damaged, opened or suspicious, customers should promptly inform the courier and contact Milo Jewels with photographs where possible.
Customers should not share delivery OTPs before the courier's required verification stage.
Customers must provide accurate and complete shipping details, including:
Incorrect information may cause delays, failed delivery attempts or additional shipping costs.
If an error is identified, the customer should contact Milo Jewels immediately.
Address changes requested after dispatch may not be possible.
Where inaccurate customer-provided information directly results in re-shipping costs, reasonable additional charges may apply after being communicated to the customer.
If the courier is unable to deliver a shipment because the recipient is unavailable, the delivery information is incorrect or delivery cannot otherwise be completed, the shipment may be held, reattempted or returned to the sender.
Milo Jewels will review the circumstances and contact the customer regarding suitable next steps.
Any additional charges, cancellation or refund arrangements will be determined in accordance with the applicable policy, agreed order terms and customer rights.
If a customer receives a damaged product, an incorrect item, or a shipment with missing contents, the customer should contact Milo Jewels promptly.
Customers are encouraged to provide:
Customers should retain original packaging and product documentation where reasonably possible until the concern has been assessed.
Milo Jewels will investigate the issue and coordinate with relevant logistics partners where necessary.
Appropriate replacement, refund, repair or other remedies will be provided in accordance with applicable law and our Refund & Return Policy.
Reporting delays will not automatically remove statutory consumer rights.
Milo Jewels serves international customers through a personalised ordering process.
International orders are handled directly by the Milo Jewels team and are not processed through the Website checkout.
Customers outside India may contact:
Email: office@milojewels.com
Phone / WhatsApp: +91 98201 33388
Our team will assist with product selection, quotation, destination availability, payment arrangements and shipping information.
International shipping is available to many destinations, subject to applicable restrictions and logistics coverage.
International delivery timelines vary by country, shipping method, product availability, customs clearance and local logistics requirements.
Estimated timelines will be communicated at the time of order confirmation.
International shipments may be inspected by customs authorities and may require documentation or clearance procedures in India and the destination country.
Customs inspection may involve the authorised opening and resealing of packages.
Customers should contact Milo Jewels if a package appears improperly sealed, damaged or suspicious.
Customs clearance times are outside our direct control, although we will provide reasonable assistance with relevant shipping information and documentation.
Unless expressly agreed otherwise in writing, international customers are responsible for the following destination-country charges:
These charges are not included in the product price or shipping quotation unless explicitly stated.
International orders are quoted and charged in Indian Rupees (INR).
The customer's bank or payment provider determines any applicable foreign currency conversion and may charge foreign exchange or international transaction fees.
International orders are confirmed after agreement on product details, pricing, payment, estimated shipping charges and delivery arrangements.
Applicable cancellation, return and refund conditions will be communicated as part of the international order agreement, subject to mandatory legal rights.
Shipping may be unavailable or restricted in certain locations due to courier limitations, import or export restrictions, security concerns or applicable regulations.
If Milo Jewels cannot fulfil an accepted order, the customer will be notified and an appropriate refund or alternative resolution will be arranged.
A single online order is intended for delivery to the shipping address confirmed for that order.
Customers requiring deliveries to multiple addresses should place separate orders or contact Milo Jewels to confirm the available arrangements before purchasing.
Milo Jewels may update this Shipping & Delivery Policy to reflect operational, logistics or regulatory changes.
The latest version will be published on the Website.
Changes to already accepted orders will be handled in accordance with the agreed terms and applicable law.
For questions about shipping, tracking, delivery timelines, customs or international orders, contact:
Milo Jewels
Website: https://milojewels.com
Email: office@milojewels.com
Phone / WhatsApp: +91 98201 33388
Last Updated: 21 October 2026
Thank you for choosing Milo Jewels. We are committed to delivering your jewellery with care, transparency and reliable customer support.
