Privacy Policy
Effective Date: 21 October 2026
At Milo Jewels, your privacy and trust are important to us. We are committed to respecting and protecting your personal information and maintaining transparency about how your data is collected, used, stored, shared and safeguarded.
This Privacy Policy ("Policy") explains our data-handling practices when you visit our website, purchase jewellery, contact our team, interact with our advertising or use our services.
Please read this Policy carefully to understand how we handle your personal information and the choices available to you.
This Privacy Policy applies to Milo Jewels, operating through www.milojewels.com ("Website"), and its relevant customer-facing services.
For the purposes of this Policy, "Milo Jewels", "Company", "we", "our" and "us" refer to the business responsible for operating the Website and providing the relevant services.
"User", "Customer", "you" and "your" refer to individuals who visit the Website, make purchases, create accounts, submit enquiries or otherwise interact with Milo Jewels.
This Policy applies to personal information collected through:
This Policy should be read alongside our Terms & Conditions and applicable Shipping, Return, Refund and Cancellation Policies.
We handle personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000, relevant rules, and the Digital Personal Data Protection Act, 2023 and associated rules as their provisions become applicable.
Depending on your interaction with Milo Jewels, we may collect the following categories of personal information.
A. Personal and Contact Information
B. Order and Purchase Information
C. Payment Information
When you purchase from Milo Jewels, authorised payment service providers may process information necessary to complete the transaction.
This may include payment method information, transaction identifiers, billing details and payment verification information.
Payment card credentials and other protected financial information are handled according to the arrangements and security practices of the relevant payment providers.
Milo Jewels does not ask customers to disclose banking passwords, payment PINs or one-time passwords to its customer service representatives.
D. Technical and Browsing Information
When you access our Website, we or our authorised technology providers may collect:
E. Customer Communications
We may retain relevant records of communications through:
Such information may include enquiries, feedback, complaints, service requests and correspondence necessary to respond to customers.
F. Voluntarily Provided Information
Customers may voluntarily provide additional information relevant to jewellery customisation, product preferences, gifts, special requests or after-sales services.
We request that customers avoid sharing unnecessary sensitive information.
Where sensitive personal data or information is collected, we will handle it in accordance with applicable legal requirements, including any consent requirements.
Milo Jewels collects and processes personal information for specified business and service-related purposes.
A. Order Management
B. Customer Experience
C. Website Operations
D. Marketing and Communication
Where permitted by applicable law and subject to any required consent, we may process information to:
E. Legal and Regulatory Compliance
We may process information to meet applicable obligations relating to:
We will not intentionally use personal information for materially unrelated purposes without providing any additional notice or obtaining consent required by law.
Where applicable law requires consent, Milo Jewels will seek appropriate consent for specified purposes.
Consent may be obtained through mechanisms such as checkboxes, subscription forms, consent banners, customer preference settings or other clear affirmative actions.
We will not consider the mere act of browsing our Website to be unrestricted consent for all personal data processing.
Certain processing activities may also be permitted under applicable law without separate consent, such as processing necessary for specific voluntarily requested services or compliance with legal obligations, where the relevant legal conditions are satisfied.
Customers may withdraw consent for consent-based processing by contacting our Privacy Officer or using available preference and unsubscribe controls.
Withdrawal will not affect the lawfulness of processing carried out before withdrawal.
Where withdrawal affects information needed to provide a requested service, we will explain any resulting service limitations.
Milo Jewels may communicate with customers through email, SMS, RCS, WhatsApp, telephone and other supported channels.
Transactional Communications
These may include:
Promotional Communications
These may include:
Promotional communications will be sent in accordance with applicable consent, telecommunications and messaging-platform requirements.
Customers may opt out of promotional communications through available unsubscribe links, messaging preferences, opt-out instructions or by contacting office@milojewels.com.
Opting out of promotional communication will not necessarily prevent essential transactional or service-related messages.
Our Website may use cookies, pixels, tags and similar technologies for functionality, security, analytics and marketing.
Cookies are small data files stored on your browser or device.
A. Essential Cookies
These help support basic Website operations, including shopping cart functionality, login sessions, checkout, security and customer preferences necessary for requested services.
B. Analytics Cookies
Where enabled, these help us understand Website usage, visitor interactions, page performance and technical issues.
C. Advertising and Marketing Cookies
Where enabled, these may be used to measure advertising performance, understand campaign effectiveness and provide relevant advertisements.
D. Preference Cookies
These may remember selected settings and improve the browsing experience.
You may manage certain cookies through your browser settings and any privacy preference controls available on our Website.
Disabling essential cookies may affect Website functionality.
Where required by applicable law, non-essential cookies and tracking technologies will be subject to appropriate consent mechanisms.
Milo Jewels may use third-party analytics, advertising and measurement services, including services provided by Google, Meta and other authorised providers.
Depending on the services enabled on our Website, these technologies may process information about:
This information may help us understand customer engagement, evaluate advertising effectiveness and improve relevant marketing activities.
Where personal information is shared with advertising platforms, such sharing will be subject to applicable privacy requirements, contractual arrangements and customer consent or preferences where legally required.
We encourage customers to review the privacy controls available through their browsers and relevant advertising platforms.
Our Website and authorised technology providers may collect information when customers add products to their cart, begin checkout or provide contact information during the purchasing process.
This information may be used to maintain shopping sessions, support checkout functionality, identify technical problems and provide customer assistance.
Where permitted and subject to applicable marketing consent requirements, Milo Jewels may send abandoned-checkout reminders through authorised communication channels.
We do not assume that every anonymous visitor can be personally identified or contacted.
We do not authorise the unlawful collection of undisclosed personal contact information for marketing purposes.
Milo Jewels does not sell customer contact lists or personal information as an independent commercial product.
We may share personal information with appropriate third parties where necessary for specified business purposes.
Recipients may include:
We seek to limit information sharing to what is appropriate for the relevant purpose and to use reasonable contractual and technical safeguards.
Some advertising technologies may involve information sharing that is subject to additional privacy choices under laws applicable to particular customers or locations.
Milo Jewels remains responsible for complying with its applicable obligations when engaging service providers.
Our Website is powered by Shopify, an e-commerce platform that provides technology supporting online storefronts, shopping carts, checkout and related services.
Shopify may process personal information to provide its services to Milo Jewels and, depending on the features enabled, for other purposes described in Shopify's applicable policies.
For more information, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Other third-party services used by Milo Jewels may have separate privacy policies governing their independent processing activities.
Where third-party applications, checkout features, advertising tools or analytics integrations are enabled, we will provide disclosures or privacy controls required by applicable law.
Milo Jewels is committed to implementing reasonable security measures to protect personal information against unauthorised access, disclosure, alteration, misuse, loss or destruction.
Depending on the relevant systems and services, safeguards may include:
Security practices are reviewed and updated as reasonably necessary.
However, no system connected to the internet can guarantee absolute security.
Customers are advised to protect their login credentials, refrain from sharing verification codes and contact us promptly if they suspect unauthorised activity.
Milo Jewels will take reasonable steps to assess, contain, investigate and address suspected personal data breaches affecting information under its control.
Where required by applicable law, we will notify affected individuals and competent authorities in the prescribed manner and within the applicable timelines.
We may also coordinate with relevant service providers to investigate security incidents and implement appropriate corrective measures.
Milo Jewels retains personal information only for as long as reasonably necessary for the relevant purposes or as required or permitted by applicable law.
Retention periods may depend on:
Where information is no longer necessary and no lawful retention requirement applies, we will take appropriate steps to securely delete or anonymise it.
Customers may request deletion of eligible personal information using the contact details provided in this Policy.
Certain transaction, billing, taxation and legal records may need to be retained even after an account deletion request.
Subject to applicable laws and the commencement of relevant statutory provisions, customers may have rights concerning their personal information.
These may include:
Right to Access
Request information about personal data being processed and relevant processing activities.
Right to Correction
Request correction, completion or updating of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of eligible personal information, subject to legal requirements and permitted exceptions.
Right to Withdraw Consent
Withdraw consent for activities that rely on consent.
Right to Grievance Redressal
Raise complaints regarding the handling or processing of personal information.
Right to Nominate
Where applicable under the DPDP Act, nominate another eligible individual to exercise specified rights in the circumstances provided by law.
Additional rights may apply to customers in certain jurisdictions under their respective data protection laws.
Requests may be submitted to office@milojewels.com.
We may request reasonable identity verification before responding to certain requests.
Requests will be handled according to applicable legal requirements and timelines.
Milo Jewels' independent shopping and account services are intended for individuals aged 18 years or above.
We do not knowingly solicit personal information from children for independent accounts, orders or marketing.
Where we become aware that a child's personal information has been collected without the required authorisation, we will take appropriate steps to review and address the matter.
Where processing of children's personal data is legally permitted and necessary, Milo Jewels will comply with applicable parental consent and child data protection requirements.
We will not knowingly undertake prohibited targeted advertising or behavioural monitoring involving children's personal information.
Parents and legal guardians may contact us regarding concerns about a child's information.
Milo Jewels may receive personal information from customers located outside India, including those making international purchase enquiries.
International jewellery orders are handled directly through our team rather than through Website checkout.
International customers may contact us at:
Email: office@milojewels.com
Phone / WhatsApp: +91 98201 33388
Information collected for international orders may be processed to coordinate product selection, quotations, payments, delivery, customer support and lawful business records.
Personal information may be accessed, stored or processed in countries other than the customer's country of residence through authorised service providers.
Where international processing or transfers occur, Milo Jewels will comply with applicable legal restrictions and data protection requirements.
Customers located in jurisdictions with additional data protection rights may contact our Privacy Officer for assistance.
Our Website may include links to external websites, applications, social media channels and other independently operated services.
Such websites may collect and process information under their own privacy policies.
Milo Jewels does not control the independent privacy practices of external websites.
Customers are encouraged to review the privacy policies of third-party services before providing personal information.
Nothing in this section excludes any responsibility imposed on Milo Jewels by applicable law.
Customers may request account closure, correction of personal information, or deletion of eligible information by contacting our Privacy Officer.
Requests will be assessed in accordance with applicable legal obligations.
Closing an account does not automatically result in immediate deletion of all transactional or legally retained information.
We will communicate relevant requirements or limitations where appropriate.
Milo Jewels has designated the following contact for privacy-related concerns, customer data requests and grievance redressal.
Grievance Officer & Privacy Officer
Name: Ashmi Shah
Company: Milo Jewels
Email: office@milojewels.com
Phone: +91 98201 33388
Website: https://milojewels.com
Customers may contact the Privacy Officer regarding:
We will acknowledge and address privacy-related complaints in accordance with applicable legal requirements and timelines.
Where permitted under applicable law, customers may escalate unresolved complaints to the appropriate regulatory or data protection authority after following the required grievance process.
Milo Jewels may update this Privacy Policy to reflect changes in business practices, technology, service providers or legal requirements.
The latest version will be made available on our Website.
Material changes will be communicated through appropriate channels where required by law.
Where an updated processing purpose requires fresh consent, we will seek that consent before undertaking the relevant activity.
The effective date will be updated when revisions are made.
This Privacy Policy is governed by applicable laws of India.
Any dispute will be subject to the jurisdiction of the competent courts or authorities in accordance with applicable law.
Subject to mandatory legal provisions and statutory rights, courts in Mumbai, Maharashtra, shall have jurisdiction over relevant disputes.
Nothing in this Policy limits any right to approach an appropriate data protection authority, consumer commission or other legally competent forum.
For privacy enquiries, grievances or requests relating to personal information, please contact:
Milo Jewels
Website: https://milojewels.com
Email: office@milojewels.com
Phone / WhatsApp: +91 98201 33388
Privacy & Grievance Officer: Ashmi Shah
Registered Legal Entity: Milo Retail LLP
Last Updated: 21 October 2026
At Milo Jewels, we are committed to protecting customer privacy, respecting personal information and maintaining transparency in our data-handling practices.
