Effective Date: 21 October 2026

This Policy applies to purchases through www.milojewels.com and, where expressly applicable, international orders arranged directly with Milo Jewels.

For defective, damaged or incorrectly supplied products, and for the conditions of monetary refunds, please also refer to the Milo Jewels Refund & Return Policy.

1. Order Cancellation by the Customer

1.1 Free Cancellation Within 24 Hours

Customers may request cancellation of an eligible order within 24 hours of placing the order without incurring a cancellation charge.

This benefit does not apply to fast-ship products or items specifically identified as non-cancellable.

Cancellation requests should be communicated promptly to our customer support team.

Phone / WhatsApp: +91 98201 33388

Email: office@milojewels.com

The cancellation request must be received within the applicable 24-hour window.

1.2 Cancellation After 24 Hours

Cancellation requests submitted after 24 hours may be subject to a 10% cancellation fee, where cancellation is permitted and the fee can lawfully be applied.

The fee is calculated on the value of the items being cancelled.

Any applicable fee will be disclosed before the cancellation is completed.

Milo Jewels will apply cancellation charges only in accordance with applicable Indian consumer protection laws, including requirements concerning comparable charges when Milo Jewels unilaterally cancels an order.

1.3 Cancellation After Dispatch

Once an order has been dispatched, cancellation through the standard pre-dispatch process may no longer be possible.

Customers should contact Milo Jewels to discuss available options.

Any approved return or refund following dispatch will be handled under the applicable order conditions and statutory consumer rights.

2. Non-Cancellable Products

The following products are excluded from discretionary cancellation:

• Customised jewellery.
• Personalised or engraved jewellery.
• Gold coins.
• Other products expressly identified as non-cancellable before the purchase is confirmed.

Fast-ship products are excluded from the standard 24-hour free cancellation benefit. Their applicable cancellation terms will be disclosed before purchase.

Products manufactured or altered to customer-specific requirements may involve additional restrictions where communicated before order confirmation.

These restrictions do not affect statutory rights relating to defective, damaged, incorrectly supplied or materially misdescribed goods.

3. Cancellation by Milo Jewels

Milo Jewels may cancel an order for legitimate reasons, including:

• Product unavailability.
• Genuine pricing or listing errors.
• Payment authorisation failure.
• Suspected fraudulent transactions.
• Shipping or regulatory restrictions.
• Circumstances making fulfilment impracticable.

Where an order is cancelled by Milo Jewels, the customer will be informed through the available contact details.

Amounts collected for an order that cannot be fulfilled will be refunded in accordance with applicable law.

Any cancellation fees or corresponding obligations imposed on Milo Jewels will be handled in accordance with applicable consumer protection requirements.

4. Exchange Policy for Domestic Orders

4.1 Eligible Products

Milo Jewels offers a one-time size exchange for eligible plain 14KT gold bands and rings within 30 days of delivery.

This facility is available for domestic orders within India only.

4.2 Exchange Conditions

The following conditions apply:

• The product must be an eligible plain 14KT gold band or ring.
• The exchange request must be submitted within 30 days from the delivery date.
• Only one size exchange is permitted for each eligible product.
• The requested size must be available in stock.
• The product must not have been damaged or altered by the customer or an unauthorised third party.
• The product may be subject to a reasonable condition and authenticity inspection.
• Original product documentation and certificates should be provided where available.

4.3 Gold Price and Weight Adjustments

An exchange may involve a price adjustment due to changes in the prevailing gold price, the gold weight required for the replacement size or other relevant product specifications.

Any applicable additional charge or refund adjustment will be calculated and communicated before the customer approves the exchange.

4.4 Exchange Availability

Exchanges are subject to the availability of the requested size and relevant product.

Where the requested replacement is unavailable, our team will communicate the available options.

The standard one-time size exchange benefit does not automatically extend to other jewellery categories or customised products.

5. International Order Cancellations

International jewellery orders are handled directly by Milo Jewels and are not processed through the Website checkout.

The standard 24-hour cancellation window applies to eligible international orders.

• Eligible orders may be cancelled without a cancellation charge within 24 hours.
• Fast-ship and non-cancellable products remain excluded from the standard free cancellation benefit.
• Cancellation requests received after 24 hours may be subject to the standard 10% fee where permitted and legally applicable.
• Customers should contact the Milo Jewels team directly to request cancellation.

International cancellation requests will also be subject to the confirmed order conditions and any mandatory legal requirements.

6. International Size Exchanges

Size exchanges are not available for international orders.

International customers are encouraged to carefully confirm ring sizes, product specifications and personalisation requirements before order confirmation.

This restriction applies to discretionary size exchanges and does not remove legally required remedies relating to defective, damaged or incorrectly supplied products.

7. How to Request Cancellation or Exchange

Step 1 — Contact Milo Jewels

Call or WhatsApp +91 98201 33388 or email office@milojewels.com.

Step 2 — Provide Your Order Details

Share your order number, registered contact details and the reason for cancellation or exchange.

Step 3 — Request Verification

Our team may request relevant product details, photographs or supporting documents for exchange or defect-related requests.

Step 4 — Eligibility Assessment

Milo Jewels will review the request according to this Policy, relevant order terms and applicable law.

Step 5 — Confirmation

Where the request is accepted, our team will communicate the next steps, applicable charges, collection arrangements or refund information.

Customers should obtain return shipping instructions before sending valuable jewellery to Milo Jewels.

8. Customised and Personalised Jewellery

Customised, personalised and engraved jewellery is produced or modified according to customer-specific requirements.

Customers should carefully verify all approved product details before confirming their purchase, including:

• Design specifications.
• Ring sizes and dimensions.
• Metal specifications.
• Gemstone selections.
• Engraving or personalisation.
• Agreed price and delivery timeline.

Such products are excluded from discretionary cancellation under Milo Jewels' confirmed policy.

Any exception must be expressly agreed by Milo Jewels.

Legal remedies for defective or incorrectly supplied products remain available.

9. Changes in Gold Prices

Gold prices may fluctuate due to market conditions.

For eligible exchanges, the prevailing gold price and differences in product weight or specifications may affect the exchange calculation.

Any price difference will be communicated to the customer before confirmation.

Milo Jewels will not impose an undisclosed additional payment after a completed order merely because gold prices have changed.

10. Customer Grievances

Customers may raise concerns about cancellations, exchanges, refunds or product-related issues through our customer support channels.

Grievance Officer: Ashmi Shah

Email: office@milojewels.com

Phone / WhatsApp: +91 98201 33388

Customer grievances will be acknowledged within 48 hours and redressed within one month of receipt, in accordance with applicable Indian e-commerce requirements.

Customers may approach a competent consumer dispute resolution authority where applicable.

11. Changes to This Policy

Milo Jewels may update this Policy from time to time.

The latest version will be made available on www.milojewels.com.

Material changes affecting already accepted orders will be handled according to the agreed terms and applicable law.

12. Governing Law

This Policy is governed by the laws of India.

Subject to applicable consumer protection rights and the jurisdiction of legally competent authorities, courts in Mumbai, Maharashtra, shall have jurisdiction over disputes arising under this Policy.

13. Contact Information

For assistance, please contact:

Milo Jewels

Website: https://milojewels.com

Email: office@milojewels.com

Phone / WhatsApp: +91 98201 33388

Grievance Officer: Ashmi Shah

Milo Jewels is committed to a transparent and fair cancellation, exchange and refund process.

Last Updated: 21 October 2026