Effective Date: 21 October 2026

This Policy applies to purchases through www.milojewels.com and, where expressly applicable, international orders arranged directly with Milo Jewels.

For cancellation timelines and one-time eligible ring-size exchanges, please refer to the Milo Jewels Cancellation & Exchange Policy.

1. Returns After Delivery

Milo Jewels' standard 24-hour cancellation benefit and 30-day eligible ring-size exchange benefit are separate from returns after delivery.

Milo Jewels does not offer a general change-of-mind return entitlement under this Policy unless it is expressly stated in the applicable product listing, order confirmation or another written offer.

Customers wishing to request a return after delivery should contact Milo Jewels for assessment of the applicable product and order conditions.

Regardless of discretionary return eligibility, customers retain applicable legal rights where goods are defective, deficient, spurious, materially misdescribed, incorrectly supplied or otherwise subject to a mandatory statutory remedy.

Discretionary returns, if offered for a particular order, will be subject to the written conditions disclosed for that order. These conditions do not restrict mandatory consumer remedies.

2. Damaged, Defective or Incorrect Products

If a customer receives a damaged, defective, incorrect or materially misdescribed jewellery product, they should contact Milo Jewels promptly.

Please provide:

• Order number.
• Customer name and contact details.
• Description of the concern.
• Product photographs or videos, where reasonably available.
• Relevant invoices or certificates.

Milo Jewels will review the matter and may arrange collection or inspection where reasonably necessary.

Where a claim is established, an appropriate remedy will be provided in accordance with applicable law, including repair, replacement, refund or another lawful resolution, as appropriate.

Customers' statutory remedies will not be denied solely because a discretionary cancellation or exchange window has expired.

3. Product Inspection for Exchanges and Returns

Jewellery submitted for exchange or return may undergo reasonable quality and authenticity verification.

The assessment may include:

• Product identity and design.
• Metal purity and specifications.
• Diamond or gemstone details, where applicable.
• Product condition.
• Evidence of alteration or damage.
• Relevant certificates and invoice details.

Any inspection will be proportionate to the request and will not be used to unfairly restrict statutory consumer remedies.

4. Refund Policy

4.1 Refund Eligibility

Refunds may be applicable in the following circumstances:

• An eligible order is cancelled within the permitted cancellation window.
• Milo Jewels cancels an accepted order and cannot fulfil it.
• An eligible cancellation after 24 hours is approved, subject to any legally applicable fee.
• A refund is required following a valid consumer complaint.
• Another refund entitlement has been expressly agreed with the customer.

4.2 Refund Amount

For eligible cancellations within 24 hours, the full amount paid for the cancelled items will be refunded, subject to the disclosed product exclusions and applicable law.

For approved cancellations after 24 hours, a 10% cancellation fee may be deducted where the fee is legally enforceable.

No deduction will be imposed where prohibited by law.

4.3 Refund Method

Approved refunds will generally be processed through the original payment method, where technically and legally possible.

Where this is unavailable, Milo Jewels may coordinate an appropriate alternative refund method with the customer.

4.4 Refund Processing Time

Approved refunds will be initiated within a reasonable period consistent with applicable legal and payment-provider requirements.

The time required for funds to appear in the customer's account may vary according to the bank or payment provider.

The applicable refund status will be communicated to the customer upon request.

5. Exchange and Return Shipping

Shipping arrangements for approved size exchanges or other authorised returns will be communicated by the Milo Jewels team.

Any customer-payable shipping charges must be disclosed before the customer agrees to the arrangement.

For valid statutory claims involving defective, incorrect or non-conforming products, Milo Jewels will fulfil its applicable legal obligations regarding collection, return arrangements and associated costs.

6. Customer Grievances

Customers may raise concerns about cancellations, exchanges, refunds or product-related issues through our customer support channels.

Grievance Officer: Ashmi Shah

Email: office@milojewels.com

Phone / WhatsApp: +91 98201 33388

Customer grievances will be acknowledged within 48 hours and redressed within one month of receipt, in accordance with applicable Indian e-commerce requirements.

Customers may approach a competent consumer dispute resolution authority where applicable.

7. Changes to This Policy

Milo Jewels may update this Policy from time to time.

The latest version will be made available on www.milojewels.com.

Material changes affecting already accepted orders will be handled according to the agreed terms and applicable law.

8. Governing Law

This Policy is governed by the laws of India.

Subject to applicable consumer protection rights and the jurisdiction of legally competent authorities, courts in Mumbai, Maharashtra, shall have jurisdiction over disputes arising under this Policy.

9. Contact Information

For assistance, please contact:

Milo Jewels

Website: https://milojewels.com

Email: office@milojewels.com

Phone / WhatsApp: +91 98201 33388

Grievance Officer: Ashmi Shah

Milo Jewels is committed to a transparent and fair cancellation, exchange and refund process.

Last Updated: 21 October 2026