Terms & Conditions
Welcome to Milo Jewels.
These Terms & Conditions ("Terms") govern your access to and use of www.milojewels.com ("Website"), including browsing, purchasing jewellery, creating an account, and using the products and services offered by Milo Jewels ("we", "us", or "our").
By accessing or using our Website, you acknowledge that you have read and understood these Terms and agree to be bound by them, together with our applicable Privacy Policy, Shipping Policy, Cancellation & Exchange Policy and Refund & Return Policy.
Please read these Terms carefully before using our Website or placing an order.
You must be at least 18 years of age and legally competent to enter into a binding contract to independently purchase products through our Website.
Individuals below 18 years of age may browse the Website under the supervision of a parent or legal guardian. Any purchase on behalf of a minor must be completed by a parent or legal guardian legally competent to enter into the transaction.
By placing an order, you confirm that you meet the applicable eligibility requirements.
Certain features of our Website may require you to create an account or provide personal information.
By registering or placing an order, you agree to:
You are responsible for activities carried out through your account to the extent permitted by applicable law.
Milo Jewels reserves the right to restrict, suspend or terminate accounts involved in fraudulent, unlawful or unauthorised activities.
By accessing our Website, you agree to use it only for lawful purposes.
You must not:
Customers are responsible for reviewing product details, selecting the appropriate specifications, and verifying billing and shipping information before completing a purchase.
Milo Jewels aims to provide accurate product descriptions, photographs, specifications and pricing information.
Our jewellery may include precious metals, diamonds, gemstones and other materials, as specified on the respective product pages.
Please note:
Milo Jewels reserves the right to correct genuine errors or inaccuracies in product descriptions, specifications and availability.
Nothing in this section limits customers' statutory rights relating to defective, misdescribed or non-conforming products.
The weight of jewellery may vary depending on design, size, manufacturing processes and finishing requirements.
Where a product's weight is identified as approximate or estimated, the final weight may vary within the applicable disclosed tolerance.
Any material difference that affects the agreed product specifications or purchase price will be addressed with the customer in accordance with applicable law and the relevant order terms.
Additional amounts will not be charged merely because the final jewellery weight exceeds an estimate without the customer's prior agreement.
Where a price adjustment or refund is applicable, Milo Jewels will communicate the relevant details to the customer.
Milo Jewels is committed to providing accurate information regarding the materials, purity, quality and specifications of its jewellery.
Gold jewellery will be hallmarked where required under applicable Bureau of Indian Standards (BIS) regulations.
Information regarding diamond certification, grading, gemstone characteristics, metal purity and other quality attributes will be provided where applicable through product descriptions, invoices, certificates or accompanying documentation.
Certificates will be supplied only where included or expressly specified for the relevant product.
Customers are advised to review the product specifications and certification information before purchasing.
All prices displayed on the Website are in Indian Rupees (INR), unless otherwise expressly stated.
Jewellery prices may depend on factors including:
Due to fluctuations in precious metal and gemstone markets, product prices may change without prior notice.
The price applicable to an accepted order will be the price confirmed for that order, subject to any price adjustment expressly agreed upon by the customer.
Any applicable taxes, shipping fees or other mandatory charges will be disclosed before the customer completes the purchase.
Product availability may change, and displaying a product on the Website does not guarantee continued availability.
By placing an order through the Website, you submit a request to purchase the selected product under the displayed terms.
An automated order acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance.
Milo Jewels may review orders for payment authorisation, product availability, order accuracy and suspected fraudulent activity.
If an order cannot be fulfilled due to an inventory issue, genuine pricing error, verification issue or other legitimate reason, we will notify the customer and arrange an appropriate refund for any amount already collected for the unfulfilled order.
Once an order has been accepted, any changes or cancellation will be governed by the applicable order terms and our Cancellation & Exchange Policy and Refund & Return Policy.
Payments made through the Website are processed using available payment methods and authorised third-party payment service providers.
By completing a purchase, you agree to pay the total amount displayed and authorised at checkout, including applicable taxes and other disclosed charges.
Milo Jewels does not control the internal processing systems of third-party payment providers.
Transactions may be subject to security verification, payment authorisation and applicable banking regulations.
Milo Jewels will take reasonable measures to protect payment-related information within its control. However, no electronic payment or internet-based system can be guaranteed to be entirely free from security risks.
In the event of an unsuccessful payment, duplicate charge or payment-related discrepancy, customers should contact Milo Jewels with the relevant transaction details.
Any eligible refunds will be processed in accordance with applicable law, the relevant policy and payment-provider requirements.
Requests to cancel or modify an order are subject to the order status, product category, manufacturing stage and applicable Cancellation & Exchange Policy and Refund & Return Policy.
Cancellation or modification may be restricted for certain customised, personalised or made-to-order jewellery where permitted by law and clearly disclosed before purchase.
Customers should contact Milo Jewels promptly if they wish to request an order modification or cancellation.
Any applicable cancellation fees will be disclosed and applied only where lawful.
Milo Jewels will not impose cancellation charges contrary to applicable consumer protection requirements.
If Milo Jewels cancels an accepted order, customers will receive any refund due in accordance with applicable law and the relevant order terms.
Returns, exchanges and refunds are governed by the Milo Jewels Cancellation & Exchange Policy and Refund & Return Policy, as applicable to the product purchased.
Eligibility may depend on the product category, condition, customisation, reason for return and other disclosed conditions.
Customers should review the relevant policy before placing an order.
Where returns are accepted, products may be subject to reasonable verification to determine their condition, identity and eligibility.
Customised or personalised products may have different return conditions where disclosed and permitted by law.
Nothing in these Terms excludes or restricts any consumer rights or remedies available under applicable law, including remedies for defective or incorrectly supplied products.
Milo Jewels arranges delivery of eligible orders to supported shipping destinations in accordance with its Shipping Policy.
Estimated delivery timelines may vary depending on:
Any delivery estimate provided is subject to the conditions communicated at the time of purchase.
Customers must provide a complete and accurate delivery address and contact information.
Delivery delays or additional charges caused by incorrect information supplied by the customer will be handled reasonably and communicated where applicable.
If an order is lost, damaged, incorrectly delivered or not received, customers should contact Milo Jewels so the matter can be investigated and resolved in accordance with applicable law and the Shipping Policy.
International orders are handled directly by Milo Jewels and are not processed through the Website checkout.
Customers outside India who wish to purchase Milo Jewels products may contact us through:
Email: office@milojewels.com
Phone / WhatsApp: +91 98201 33388
The following conditions apply:
International orders will be confirmed only after agreement on the relevant product specifications, pricing, payment terms, delivery arrangements and applicable order conditions.
The cancellation, return and exchange conditions applicable to international orders will be communicated as part of the order agreement, subject to mandatory legal rights.
By confirming an international order with Milo Jewels, customers agree to the applicable terms communicated for that order and these Terms & Conditions.
Availability of ring resizing, jewellery repairs, maintenance and other after-sales services depends on the relevant product, design, material and service requirements.
Not all jewellery designs are suitable for resizing or modification.
Where an after-sales service is available, applicable service charges, additional material costs and shipping arrangements will be communicated before the work is authorised.
Milo Jewels may decline a requested modification where it would compromise the structural integrity, quality or safety of the jewellery.
Any applicable warranty, guarantee or statutory remedy will remain unaffected by this section.
Milo Jewels may introduce promotional offers, discount codes, limited-period campaigns or other benefits.
Unless otherwise stated in the relevant offer:
Milo Jewels may amend or withdraw promotions in accordance with their stated terms and applicable law.
Milo Jewels may contact customers regarding order confirmations, payment information, delivery updates, account security, customer service requests and other transactional matters using the contact details provided.
Such communications may be sent through email, SMS, RCS, WhatsApp, telephone or other appropriate channels, subject to applicable law and platform requirements.
Promotional communications, including product launches, collections, special offers and marketing campaigns, will be sent where customers have provided any consent required by applicable law.
Customers may withdraw marketing consent or opt out through available unsubscribe methods or by contacting Milo Jewels.
Withdrawal of marketing consent does not prevent communications that are necessary to fulfil existing orders, provide requested services or comply with legal obligations.
Milo Jewels will not treat the mere creation of an account or placement of an order as unrestricted consent to receive promotional communications.
Milo Jewels respects customer privacy and processes personal information in accordance with applicable data protection laws and its Privacy Policy.
Personal information may be processed for legitimate purposes including:
Where necessary, information may be shared with service providers such as payment processors, delivery partners, hosting providers and customer communication platforms for the relevant disclosed purposes.
Customers may exercise applicable privacy rights and submit relevant requests through the contact methods provided in the Privacy Policy.
For additional information, please refer to the Milo Jewels Privacy Policy.
The Website may use third-party services for payment processing, website infrastructure, shipping, analytics, customer communication and other operational functions.
Certain third-party services may be governed by their own terms and privacy policies.
Where relevant, customers are encouraged to review those policies.
Milo Jewels does not control independently operated third-party websites or services and is not responsible for their content or independent practices, except to the extent responsibility is imposed by applicable law.
Nothing in this section removes Milo Jewels' legal responsibilities toward its customers.
All original content published on the Website, including product photography, jewellery designs, text, graphics, logos, trademarks, website layouts, videos and other materials, is owned by or licensed to Milo Jewels, as applicable.
Such content is protected by applicable intellectual property laws.
Without prior written authorisation, users must not:
Limited personal, non-commercial use of Website content is permitted where lawful.
Customers may submit reviews, ratings, feedback or suggestions through channels provided by Milo Jewels.
By submitting content, you confirm that it is accurate to the best of your knowledge, does not infringe the rights of others and does not contain unlawful, misleading, abusive or fraudulent material.
You grant Milo Jewels a non-exclusive, royalty-free licence to display, reproduce and use the submitted review or feedback for legitimate business and promotional purposes, subject to applicable privacy rights and any permissions required by law.
Milo Jewels may moderate or remove content that violates these Terms or applicable law.
Reviews will not be knowingly misrepresented as genuine customer experiences where they are not.
Milo Jewels takes reasonable measures to maintain Website security and functionality.
However, uninterrupted availability cannot be guaranteed.
Access to the Website may be temporarily affected by maintenance, technical issues, service interruptions, security incidents or circumstances beyond reasonable control.
Users must not attempt to compromise Website security, obtain unauthorised access or interfere with the Website's operation.
Milo Jewels may take reasonable action to investigate, prevent or address suspected security violations.
To the maximum extent permitted by applicable law, Milo Jewels will not be liable for indirect, incidental, special or consequential losses arising from the use of the Website, where such exclusions are legally permissible.
This may include certain losses arising from Website interruptions, unauthorised third-party activities or technical failures outside Milo Jewels' reasonable control.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted, including applicable consumer rights, remedies for defective products or services, and liability arising from fraud or other legally non-excludable conduct.
The rights and remedies available to customers under applicable consumer protection laws remain unaffected.
To the extent permitted by applicable law, you agree to indemnify Milo Jewels against reasonable losses, claims, damages and expenses arising directly from your fraudulent activities, wilful misconduct or unlawful misuse of the Website.
This provision does not limit any rights available to consumers under applicable law or impose liability on customers for matters caused by Milo Jewels' own wrongdoing.
Milo Jewels shall not be responsible for delays or failures in performance to the extent directly caused by events beyond its reasonable control, subject to applicable law.
These events may include:
Where such circumstances materially affect an order, Milo Jewels will make reasonable efforts to communicate the situation and provide an appropriate resolution in accordance with applicable law.
Milo Jewels may suspend or restrict access to its Website or customer accounts where reasonably necessary due to:
Where appropriate and reasonably practicable, customers may be informed of the reason for such action.
Account suspension or termination does not automatically remove rights or obligations associated with accepted orders, payments, refunds or applicable consumer protection laws.
Milo Jewels reserves the right to update or modify these Terms & Conditions from time to time.
The latest version will be published on the Website with an updated effective date.
Changes will generally apply prospectively. Material changes affecting existing orders or contractual rights will be handled in accordance with applicable law.
By continuing to use the Website after updated Terms take effect, you agree to the revised terms to the extent permitted by law.
If you do not agree with the updated Terms, you should discontinue use of the Website.
These Terms & Conditions are governed by and interpreted in accordance with the laws of India.
Subject to applicable statutory rights, mandatory legal provisions and the jurisdiction of competent consumer dispute resolution authorities, courts located in Mumbai, Maharashtra, India, shall have jurisdiction over disputes arising from these Terms.
Nothing in this clause restricts a customer's right to approach a competent consumer commission or other legally authorised authority.
Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
Waiver: Failure by Milo Jewels to enforce a provision does not automatically constitute a waiver of its rights.
Entire Agreement: These Terms, together with the applicable order confirmation and policies referenced herein, constitute the agreement governing use of the Website and relevant purchases.
No Partnership: Use of the Website does not create an employment, partnership, joint venture or agency relationship between customers and Milo Jewels.
Consumer Rights: In the event of a conflict between these Terms and mandatory applicable consumer protection laws, the applicable law shall prevail.
For questions regarding orders, payments, product information, delivery, returns or these Terms & Conditions, customers may contact:
Milo Jewels
Website: https://milojewels.com
Email: office@milojewels.com
Phone / WhatsApp: +91 98201 33388
Registered Legal Entity: Milo Retail LLP
Grievance Officer: Ashmi Shah
Grievance Officer Contact: office@milojewels.com | +91 98201 33388
Customer grievances will be acknowledged within 48 hours of receipt and addressed within one month, in accordance with applicable Indian e-commerce consumer protection requirements.
Customers are encouraged to provide their order number and relevant supporting information when submitting a complaint.
Last Updated: 21 October 2026
By using the Milo Jewels Website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them, subject to your rights under applicable law.
